Rajiv Patel #1 Katrin Burton #2 John Richter #3 Nicolas Moscaritolo #4 Satoshi Akita #5 Tomoyuki Takuma #6 Sam Seto #7 Robert Roop #8 Ayhan Sahin #9 Vladimir Silak #10 Lindsey Mark #11 Parker Thompson #12 Todd Goodykoontz #13 Tracy Novotny … Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization's employees, partners and customers.. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. [CDATA[ var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-524727-1']); _gaq.push(['_setDomainName', 'salesforcefoundation.org']); _gaq.push(['_setAllowLinker', true]); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps.Â, Self-Service Portal and Customer Communities by Service Cloud, App, consultant, and component marketplace, Modern Slavery Act Transparency Statement. Salesforce Trailblazer Community Community. No credit card required. Or find Salesforce certified consultants that specialize in serving the nonprofit and higher education communities. Create a seamless self-service experience connected to the Salesforce platform. Incomplete. Salesforce MVPs These 200+ exceptional leaders are lifelong learners who go above and beyond to share their expertise and help the entire community blaze trails. Contact Support < VIEW ALL DOCS. See Editions Self Service Portal Pricing for Community Cloud. Customize Case Labels: Easily label and track which cases should be top priority, as well as customizing what information gets included within each. Use this menu to switch between your communities and your internal Salesforce org. Amanda Bauman Director, Trailblazer Connect Salesforce United States Shirlene Chow Senior Director, Ecosystem Talent Salesforce United States Please join us in the Trailblazer Community Corner Chatter Group. To create a new Community in Salesforce: 'https://pi' : 'http://cdn') + '.pardot.com/pd.js'; var c = document.getElementsByTagName('script')[0]; c.parentNode.insertBefore(s, c); } if(window.attachEvent) { window.attachEvent('onload', async_load); } else { window.addEventListener('load', async_load, false); } })(); // ]]> deep discounts on instructor-led training and certification, Consulting Partner who specializes in Nonprofits, Consulting Partner who specializes in Higher Education, Higher Education Data Architecture (HEDA) Support, Nonprofit Success Pack (NPSP) Documentation, Higher Education Data Architecture (HEDA) Documentation, Philanthropy Cloud Security & Privacy Architecture Documentation. Recommended Learning. Related Resources. Choose from a wide range of training options, from in-person hands-on instruction to virtual training, self-led courses, private workshops, and Trailhead. Related Resources. salesforce help; salesforce training; salesforce support . And, any process started in the portal can be easily transferred to an agent who can pick up right where the customer left off. And give access to groups, experts, and customer MVPs to keep them coming back. Reach your goals, amaze your customers, and transform your business with a wide range of Salesforce.com Advisory Services, including best-practice training, planning and strategic engagements, custom-built Salesforce solutions, and innovative experience design. Trailhead Virtual Bootcamp for Platform Developer I is a blended, prescriptive, expert-led training program that gives you a 30-day plan to learn what you need to become a Salesforce Certified Platform Developer I. The Partner Community connects you directly to other partners with the power of social collaboration and mobile access. Extend Salesforce into your portal to integrate directly with your business processes, so customers can connect to what they need effortlessly. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. HOW CAN WE HELP YOU TODAY? Help customers find answers fast, on their own terms and time frame. With self-service communities,you can provide your representatives and employees the tools for greater customer engagement that will resolve problems and answer questions faster. Salesforce Notification: Service & Support. Predictive Customer Service: Deliver customer service that's predictive and automated with the help from Salesforce Einstein and Service Cloud. Community Cloud is an online social platform from Salesforce that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. Designated Salesforce Executive Sponsor to establish trusted relationship to help drive partner success. Examples of abuse include but are not limited to posting of offensive language or fraudulent statements. We use … Empower your customers with Communities by Service Cloud. General Information. Pay a bill? Salesforce Customer Secure Login Page. Each Community has a theme that defines the look and feel of your published articles, and there is a "Help Center" theme that is especially suited for technical communication and documentation. Help customers help themselves, and each other. Personalize every experience along the customer journey with the Customer 360. Learn About the Partner Program ~10 mins. Choose the option below that best describes your organization to learn more about each product or watch a demo. Profile; Settings; Questions; Answers; Ideas; Log Out. Incomplete. Make it easy for customers to find answers in the community fast by automatically surfacing the information they need from multiple sources. Learn how to partner with Salesforce and connect with the Salesforce Partner Community. Salesforce launches Revenue Cloud, aims to help businesses understand revenue lifecycle. To help us process your request as quickly as possible, please fill out the form below describing the situation. Visit the solution finder today. You can choose to opt out of functional and advertising cookies. The SPPA version accepted by your company on or after Mar 12, 2018 will be in effect for Program Year 2021 (begins March 1, 2020). salesforce help; salesforce training; salesforce support. Customize your portal or community, and build your brand. Salesforce takes abuse situations very seriously. Login to your Salesforce Customer Account. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. If you're using Salesforce Communities, you can create a Salesforce Community integration to provide access to a Community subset of the Salesforce instance and provision Community users as external users. Sign Up Log In. © Copyright 2000-2020 salesforce.com, inc. All rights reserved. General Information. If you want additional services like 24/7 direct phone access, access to Accelerators (quick, focused work sessions), proprietary apps, on-demand admins and more, you can upgrade to a Premier Success Plan. We use three kinds of cookies on our websites: required, functional, and advertising. Completely reimagined. With Service Cloud integration, customers can access an agent via chat, submit a case online, or even be guided step by step through common customer service processes. With Einstein you can enrich content based on customer profiles, interests, and activities by highlighting relevant articles, answers, and experts, instantly delivering them when customers need them most. Communities live inside your org and can be easily accessed from the global header using the drop-down menu in the top left corner of Salesforce or in the Salesforce1 Mobile Browser App. Thanks to a library of scalable templates, no coding is necessary. The program is a mix of engaging, bite-sized Trailhead content and live coaching from Salesforce Certified instructors. As a Salesforce customer, you automatically get the online support, tools, and training that comes with a Standard Success Plan. Cookie Consent Manager. Salesforce Partner Community. Check an account? The #1 platform for service connects them with everything from account information to shared knowledge and helpful agents. Start a free trial of the worldâs #1 service platform. Deliver personalized, intelligent customer service. Accelerate Pipeline: Understand how all of your channels work together to generate leads and accelerate pipeline. Self Service Portal Pricing for Community Cloud. Sales Tracking Software: Robust sales tracking features help you analyze sales pipelines, perform win-loss analyses, and more. And, as a Salesforce.org customer, you can access deep discounts on instructor-led training and certification. //
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