You can also sign up by clicking "Sign Up for Emails" on the bottom left side of most pages on the site. Have something to share about zZounds Music? We erroneously credited his account with $577.32, and tried to work with him to get that money back. At this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouse. We are contacting him today, with an ERL, so he does not pay return shipping. (Wrong product was sent instead- Bose L1 Model 1S with B1 Module. Avid Customer Association; Explore Professional Services; Project Engineering; Consulting; Contact Sales Shop. They understand that sometimes musicians need their stuff right away, so they offer the zZounds payment plan. An investigation has already been initiated with the carrier in an attempt to locate the missing package. A neighbor to whom the package was delivered by mistake has forwarded the merchandise to me. I asked to speak with his supervisor. Call customer service if you want more assistance getting your refund or price match. Chicago, IL. Sales. New promotions on social media platforms are offered regularly. I'm hooked." Don't play with me. Contact Zzounds Music Customer Service. Spoke with Luis at zZounds Customer Service, I ordered a Technica 120x Turntable when I received it the parts were floating in the box. So, you tend to … I did keep a look out on the tracking hence why I emailed zzounds; a day after it was supposedly delivered. We will not be shipping more product to someone who is not paying for the products they currently owe us for. Business This information included an expected delivery date so that the customer can make arrangements to be available at the time of delivery, or leave a note with any special instructions for the FedEx delivery driver. In a nice touch, their call centers are staffed by actual musicians. How many stars would you give zZounds.com? Jeffrey Kornfeld. zZounds Promo Codes last updated on Sep 22,2020. zZounds has my money and back account information and I have no merchandise.Desired Settlement: The merchandise delivered within 24 hours with a detailed explanation of why this has happened twice in the past two years. You can contact zZounds customer service team through the following ways: zZounds Music 8 Thornton Road Oakland, NJ 07436 Telephone Number: +1 (800) 996-8637 Email Address: [email protected] By Judy. Sitewide. 15 Offers Available. Do yourself a favor and don’t waste one dime on this dishonest company learn by my mistake of trusting them. Let us notify you when fresh coupons are found. zZounds Music consumer reviews, complaints, customer service. Hello,We would first like to apologize for any inconvenience. Furthermore, we have the web traffic data from the day of their purchase which is listed below. Chicago, IL. More about … I my opinion they have gone from 5 starts to a 1 one star business now. Customer Service Representative zZounds.com. Commissions zZounds FAQs What is the status of my order? We have history of the calls. I have ask several times to see photos of these so called scratches with zero response. And fix the invoice. 5 out of 5 stars 96% positive lifetime (7210 total ratings) No Compromises - More for Your Music at zZounds zZounds has been selling online for … After several attempts to the Visa in question, we eventually received an approval on 8/2/13 ($99.88) and 8/30/13 ($99.84) for the customer's past due payment. [redacted] It took until the end of January 2014 to straighten the matter out. Customer Service Representative zZounds.com. Customer Service Representative zZounds.com. zZounds has been making it easier for musicians and audio technicians to get the gear they need since 1996. I ordered a 50’s Gibson Les Paul and it had problems right out of the case. Use RevDex to, Increase visibility and credibility of your review by. The instrument is not only well built, but it is beautiful. I take great pride in all my instruments to prevent any damage. So disappointed will never purchase or recommend this company ever again! Our website collected and compiled various consumer reviews about American Musical Supply and Zzounds Music as well as customer ratings and recommendations for these brands. A free inside look at company reviews and salaries posted anonymously by employees. zZounds offers a variety of Play as you Pay ® installment plans that allow you to get the gear you want today. I thought zZounds was a respectful high quality and honest music store to purchase from but I was wrong. You can contact zZounds via their customer service contact page. When you qualify for zZounds' All-Access pass, you get exclusive offers other customers won't have access to. Customer service contacts and company information. The company is being fraudulent and I want this matter investigated further. This price was reduced on 11/1 to $1619.00 based on an agreement with have with Bose. I told him I had screen shots of the above and would send them to him. [redacted] MD0510B-12371547 Get Code. Customer service contacts and company information. First, I have dealt with zzounds.com on many ocasions. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hello,As stated in our previous responses, this shipment was delivered on 08/as reflected by the tracking informationFedEx has investigated the claim that this shipment was not delivered and determined it to be falseWe did not receive any requests to require a signature and no additional instructions were left for the delivery driverWe have facilitated our end of this order by having the items shipped and delivered to the address requestedIf the customer has filed a police report for the missing items, as recommended, the matter is between the customer and the authoritiesWe hope they are able to retrieve the missing itemsWe consider this matter closed on our endIf a customer is refusing to make their agreed upon payments, we are required to inform them that the account will eventually be sent to a third party collections agency, per the terms and conditions of the payment planLet us know if we can provide any further clarification. I SPOKE TO YOU GUYS THREE TIMES AND MY GOOGLE VOICE RECORDED THE MOST OF THE CONVERSATION.HOW CAN YOU SIT THERE AND LIE AND TAKE ADVANTAGE OF A CUSTOMER!!!!!!! In actuality, the customer repeatedly suggested an error of some kind occurred, but was refuted by the representative who explained how that could not be the case. Again, we apologize for the inconvenience. I received the confirmation that the equipment had been received so I called them to request to reorder the correct model number. 6 products; Grid View; List View; Filter (1) Most Popular. [redacted] zZound set up a payment plan for me I can afford and now I have my Gibson. Business Then actually send the thing. UPS transferred to USPS and that's how u got it. [redacted] Hello, zZounds combines world-class customer service with a massive inventory to give you a satisfying shopping experience. zZounds Customer Service. I'm not even asking for an apology for there rude unprofessional threatening messages to me; I just dont want them to charge me for items I NEVER received. He stated that since it was a computer glitch of some kind, to call and a representative would assist submitting the reorder to make sure it didn't happen again. If you call our customer service department for assistance, this number makes it easier for us to answer any questions you have about products, services or purchases. For more about this website, You should have been glad that I called instead of trying to punish me. About zZounds I understand the problem was with the shipper and not zzounds. Mention priority code 206-7NQ1 when you call. Have questions regarding the Shipping policy, exchange & returns, or new product arrivals and latest promotions? I my opinion they have gone from 5 starts to a 1 one star business now. [redacted] Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". I even asked the neighbors and they said fedex never came that day. We are not responsible for items stolen from a customer's residence... If the original shipment is located, we request that the customer notifies us. That's why we've made getting the gear you want faster and easier than anywhere else -- with ... Before downloading Zzounds Customer Service Mp3 Mp4 3gp, you can preview any Video by mouse over the PLAY VIDEO button and click Play or Click DOWNLOAD button to download hd quality Mp3, … Read real customer ratings and reviews or write your own. Thank you. Thanks! Jeffrey Kornfeld. zZounds has already charged my debit card which is connected to my checking account. They have sent customers broken items, used items, or charged people and never sent them items. [redacted] All. I am rejecting this response because: Guitar Center. Response: Business Due to the details mentioned above we will not be proceeding with a refund of the return shipping costs on the order. I was told you had everything in stock. Phone. Jeffrey Kornfeld Musician, composer, transcriber. I informed the merchant verbally on three occassions and in writing that the Amex was not to be charged and was not authorized as a form of payment. [redacted] Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". Our customer service team is staffed with real musicians. We then contacted the customer to retrieve the funds issued in error and place his payment plan back into the correct standing. austin farris teacher at clarendon hills music academy. zZounds telephone support is available seven days a week. A free inside look at company reviews and salaries posted anonymously by employees. Ordered around $1800 worth of gear in the past year and no issues except for this last order. I called CS 1 time to asked when the Guitar would ship and the guy I spoke with was friendly and professional. After a review of the web data captured during their visit to our site, we can see that on the evening of 10/28/2015 item Bose L1 Model 1S with B1 Bass Module was added to the customers cart and an order was placed for this shortly after. after they have been delivered. Zzounds is not just about providing instruments to those who play music, they are also all about offering the best equipment for listening to music. I contacted zZounds they emailed a return label along with an RN number. Share your voice on ResellerRatings.com Don't miss our Big Deals weekly specials, Used Gear on Clearance, and Rebate Roundup. I want what I order not what you want to give me . No price change occurred from the time I viewed the ad to the time I made the order. In the the process of everything being shipped half the order went into back order. There is a 10% Off at zZounds . This company has now confirmed that they are using "any card on file" whether authorized or not. The company has three shipping hubs located conveniently around the United States, so you can usually get your gear in just a couple of days. zZounds.com customers that want to make sure that they save as much money as possible when purchasing merchandise from this retailer are going to want to sign up for their email newsletter service. Regards, We have made our final decision, and after months of contact with the customer, are not able to help any further. When I asked him how he could explain that the pricing was incorrect and the L1 Model 1S with B1 Module and pointed out to him that the $1799 price was only for the Bose L1 Model 1S with B2 Module, he refused to explain that and said that it was my error and wouldn't consider applying the $345 for the shipping for the re-order. Broadcast & Video. Phone: (844) 996-8637. Now that zZounds has received the guitar they claim it has massive scratches by the tone and volume buttons. Please Follow below steps to track your shipment. If you're going to Harass me every morning at 7 am asking for payment and leave voice mails saying I owe you money. This customer did not, and we used the other card on file to collect the money that he owed. Don't ever purchase in-ear products from this company. Best Cities for Jobs 2020 NEW! coupon code online. http://www.resellerratings.com/store/zZoundsThey are rated 3.3/10 which is terrible(rated from 283 customers). For example, one customer reported receiving 4-string bass when a 5-string was ordered. You may also use the email form on the Contact Us page to get a written response. And I have never heard of a online store who was not responsible for getting the bought item delivered to the customer. Zzounds Customer Service :-Hotline Phone number: 844-996-8637. 2.9. | Read 21-40 Reviews out of 21 Confirm that you are buying what you want, and that it fulfills any requirements to qualify for the zZounds promotion code you want to use. He was so friendly and even made sure I got two speaker stands that would hold my 2 80 pound giant speakers. At each page, scan the page for a coupon code or promotion code … Response: Contact Zzounds Music customer service. 0. A to Z Z to A $ High to Low $ Low to High Newest Top Rated. Do you agree with zZounds.com's TrustScore? During the investigation process we recommended the customer file a police report for the stolen items multiple times so that they may attempt to locate them. The Play as You Pay program gives musicians the ability to break up their order into smaller payments on most items that cost $59 or more. Hello, We have reviewed Mr [redacted]'s order and have a response to his complaint. One of the items went to backorder status due to unavailability and soon after a price match was approved for that item and submitted on 12/13/2014. & there whole customer service department just sucks from representative to supervisor to upper-level management. To make sure we maintain accessibility standards over time, zZounds is committed to reviewing our policy annually. A free inside look at company reviews and salaries posted anonymously by employees. Guitarist Gloryhole Guillotine. Since this order is now being considered "Past Due", due to the transaction failure, we have no choice but to pursue the final payment for the customer. I WOULDNT BE POSTINGG THIS IF YOU HAD JUST ASNT THE VIOLEN. Your experience matters. A temporary customer reference number is assigned to each customer only while they are shopping on zZounds.com. On top of that you have me wating for three months. So I called them up and the customer service rep even apologized for the denial, even though it easn't zZounds fault, but my credit history. Jobs. Certain items are ineligible for return, including copyrighted items, downloadable products, and disposable products. [redacted] Each order from the site comes with free standard 2-day shipping with no minimum purchase to qualify. 2 zZounds Music reviews. After making the customer aware of this, they continued to refuse to file a report or cooperate any further with an investigation. Now zZounds … Email firstname.lastname@example.org zZounds Gear Experts are available seven days a week to … Being that we have encountered this situation in the past, we know this is incorrect. zzounds.com ; Contact Form; 844-996-8637; Use your zZounds Discount Codes While Shopping . ", Everything ships free | 95%+ of orders arrive in 1 - 2 days. Bottom Line is there's a faiure in the system somewhere at Zzounds. I would have rejected the half of the order, I wanted all or nothing. We were notified by our merchant card processor that the transactions were rejected by the customer's bank and would continue collections efforts. "I always receive great customer service from zZounds, this is the 3rd piece of equipment I've purchased from them and they're always spot-on. Zzounds IS responsible for getting me the item after I paid them the 1st installment. Many retailers these days will respond quickly to messages you send them via social media. We have advertised policies in place to protect our customers in the event that a shipment is lost. [redacted] they have billed me for an order I have never received, although they did mail me a returned label to send back the headphones, they had to send it twice because the first one was voided. At zZounds, you get personalized service from musicians - by toll-free call or email. | Read 21-40 Reviews out of 21 Unfortunately, there was an error which closed out his payment plan and issued the amount of the pending price match to his card. I refuse to pay for an in order I do not have.Desired Settlement: I want a adjustment to the billing and if they want their headphones back, send another label for usps and I will gladly send it back. They are calling it a “Restocking Fee”. Contact Support Get the support you need. The only charge incurred outside of the order is the flat fee charged to enroll in the program. 405 reviews for zZounds, rated 1.15 stars. you are sounding dishonest. Zzounds Customer Service }}- At zZounds, we're serious about music, and we know you are too. It also does not state on my receipt that this item is non returnable in addition in their explanation of returns my item does not fit in their own criteria for non returnable. They don't get paid on commission -- … WHY ARE YOU SPREADING BLASHPEMY? As stated previously:Hello, We have reviewed our records of order [redacted] and have a response. I'll make this review short.. zZound rocks! zZounds Customer Service. Save 15% off w/ Discount code at checkout, zZounds Email 5 reasons you should sign up for emails from zZounds Limited-time payment plan offers Weekly deals Exclusive giveaways Exclusive artist interviews Insider info on your favorite gear. zZounds has a consumer rating of 2.47 stars from 53 reviews indicating that most customers are generally dissatisfied with their purchases. They then tell me I have to go through the manufacturer. If the customer would like to contact the manufacturer that can be confirmed for them.
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