A survey was performed considering a convenience probabilistic sample with an universe of 200 respondents from the case study company. Prospective authors are encouraged to contact the guest editors for feedback and comments about the topics of the research papers. The results of the empirical research on travel agencies reveal how loyalty depends on the customer's degree of satisfaction and trust. Total Quality Management & Business Excellence, 22(12), 1277. interaction quality, technology quality and auxiliary quality). A set of hypotheses are drawn up based on the existing literature in lean and green paradigms and performance considering the supply chain context. Inquiries - Total quality has influence on the formation of perceived value. A very important outcome of this EFQM research was that the internal communication Principles of Total Quality Management. A case study with the leader company in the Portuguese market of mobile, This paper aims to study the lean and green behavior of companies belonging to different supply chain levels. power even if the sample is relatively small. Brochure published by the APQ. The circular economy concept has been considered under the industrial economy field Discussion centers on directions for research and implications for managing price, quality, and value. service provision, employee competence, image, price, tangibles, ease of subscription, information security and quality, technology usage convenience, technology reliability) were identified using exploratory factor analysis. Quality management ensures superior quality products and services. (www.novapublisher.com), I hereby invite you to participate in this project, through the submission of a chapter. which showed that image positively influences loyalty. University La Salle Northwest, Division of the Innovation Park, Obregon City, Sonora, Mexico Scopus, ProQuest, Google Scholar, Chemical Engineering and Biotechnology Abstracts (CEABA-VTB), Index Copernicus, Transportation Research Information Service (TRIS), Open J-Gate, J-Gate, Genamics JournalSeek, MediaFinder®-Standard Periodical Directory and CNKI Scholar. highly correlated (Churchill and Suprenant, 1983). New methods of modeling, which can fulfil technical and physical boundary conditions and nevertheless consider economic environmental and social aspects, could be developed. International Journal of Management Practice. Areas that are covered include: traffic modeling, transportation networks, optimization, queuing, control, statistical and other models of transportation systems, cost models and other works aiming at providing the most complete and reliable source of information on current developments in the field. The growing recognition that current industrial practices cannot be sustained in the long term brings challenges, opportunities and hopes for both industry and academia. Expectations did combine with performance to affect disconfirmation, though the magnitude of the disconfirmation experience did not translate into an impact on satisfaction. Journal of Retailing, 64(1), Setó-Pamies, D. (2012). Morgan, G (1998) Images of organization: the executive edition; Sage Publications, Inc. Oliver, R. (1993) Cognitive, affective and attribute bases of the satisfaction response. Models on various temporal and geographical scales could be developed to understand the conditions of technical, as well as organizational change. Total Quality Management & Business, Sharma, A. K. and Talwar, B. Each subject's perceived expectations, performance evaluations, disconfirmation, and satisfaction are subsequently measured by using multiple measures for each construct. and practice. Some examples of circular economy business models are: i) hire and leasing - hire or leasing of products as an alternative to purchasing; ii) performance/service system - providing a service based on delivering the performance outputs of a product where the manufacturer retains ownership, has greater control over the production of a product, and therefore has more interest in producing a product that lasts; iii) incentivized return - offering a financial or other incentive for the return of ‘used’ products. After a review of the literature about satisfaction, the ECSI model (ECSI, 1998) was adapted and the total quality dimensions introduced. and Cheng, L.T. targeted for improvement due to results and they are, in this way, interconnected. TQM aims at improving quality, and identifies the best measure of quality as matching customer expectations in terms of service, product, and experience. 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